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Praise for Executive Coaching with Backbone and Heart

"In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation."
—Daryl R. Conner, CEO and president, ODR-USA, Inc.

"Mary Beth O'Neill's executive coaching gave me the tools and clarity to become a far more effective leader and change agent. The bottom line was that we succeeded with a monumental organizational turnaround that had seemed impossible to accomplish."
—Eric Stevens, former CEO, Courage Center

"O'Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!"
—Geoff Bellman, consultant and author, The Consultant's Calling

"Mary Beth brings a keen business focus to coaching by not just contributing insights but through helping me and my team gain the insights that we need to solve our own problems. She has the ability to see through the sometimes chaotic dialogue and personalities in order to help a team focus on the real issues and dynamics that can impede organizations from achieving their goals."
—John C. Nicol, general manager, MSN Media Network

"Effective leaders require courage, compassion, and initiative. O'Neill's systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers."
—Paul D. Purcell, president, Beacon Development Group

"With Mary Beth O'Neill's coaching, I've become the kind of leader who balances both the needs to get results and to develop great working relationships. Since I started working with her, I've won accolades as the Top Innovator for my company, and as Professional of the Year for my industry. More important, I've been able to scope my job in a way that allows me to learn and contribute at the same time, all the while delivering great results to the bottom line."
—Lynann Bradbury, vice president, Waggener Edstrom

• Sales Rank: #96789 in Books
• Brand: Brand: Jossey-Bass
• Published on: 2007-07-27
• Original language: English
• Number of items: 1
• Dimensions: 9.30" h x 1.50" w x 6.30" l, 1.25 pounds
• Binding: Hardcover
• 352 pages

Features

• Used Book in Good Condition

From the Inside Flap

Executive Coaching with Backbone and Heart

Coaching high-powered executives requires something extra. Executive coaches must become partners whose emotional investment in business outcomes equals that of their clients. They must have the strength and courage to face

an organizational leader in a time of crisis and speak the unvarnished truth. They must be a force to be reckoned with. They have to have backbone and heart.

When it was first published in 2000, Mary Beth O'Neill's book Executive Coaching with Backbone and Heart helped to define the field of coaching at the senior and executive level. This second edition of O'Neill's groundbreaking book shares the secrets of O'Neill's success and details the techniques she's developed and refined over the course of her exceptional career. This edition has been thoroughly revised and expanded to include

• Three Key Factors methodology for setting up client goals and the measures for those goals

• Iinformation about how to involve the client's boss in the coaching contract

• More extensive material on live action coaching

• Commentary on the use of assessment tools and instruments

• A method to work with clients on the systemic patterns they want to change

• An entirely new chapter devoted solely?to calculating the ROI of coaching work with the client

• And more illustrative stories

O'Neill teaches coaches how to deal with clients in terms of the "force fields" they create and react to, that is, the political and emotional climates within organizations that can ensnare both executive and coach and make for faulty decision making. O'Neill reinforces her observations on coach self-management and her systems perspective with a sound four-phase methodology for implementing both, a methodology that covers contracting, planning, live action intervening, and debriefing.

Executive Coaching with Backbone and Heart is written for anyone, no matter what their discipline or background, who is interested in helping leaders work through their dilemmas so they can transform their learning directly into results for their organizations.

From the Back Cover

Praise for Executive Coaching with Backbone and Heart

"In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation."
—Daryl R. Conner, CEO and president, ODR-USA, Inc.

"Mary Beth O'Neill's executive coaching gave me the tools and clarity to become a far more effective leader and change agent. The bottom line was that we succeeded with a monumental organizational turnaround that had seemed impossible to accomplish."
—Eric Stevens, former CEO, Courage Center

"O'Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!"
—Geoff Bellman, consultant and author, The Consultant's Calling

"Mary Beth brings a keen business focus to coaching by not just contributing insights but through helping me and my team gain the insights that we need to solve our own problems. She has the ability to see through the sometimes chaotic dialogue and personalities in order to help a team focus on the real issues and dynamics that can impede organizations from achieving their goals."
—John C. Nicol, general manager, MSN Media Network

"Effective leaders require courage, compassion, and initiative. O'Neill's systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers."
—Paul D. Purcell, president, Beacon Development Group

"With Mary Beth O'Neill's coaching, I've become the kind of leader who balances both the needs to get results and to develop great working relationships.?Since I started working with her, I've won accolades as the Top Innovator for my company, and as Professional of the Year for my industry.?More important, I've been able to scope my job in a way that allows me to learn and contribute at the same time, all the while delivering great results to the bottom line."
—Lynann Bradbury, vice president, Waggener Edstrom

About the Author

Mary Beth O'Neill is an executive coach, leadership consultant, author, and leader of the Executive Coach Training Seminar Series. She can be reached at www.mboExecutiveCoaching.com.

Most helpful customer reviews

0 of 2 people found the following review helpful.
Good content, used seller, poor quality for price.
By Amazon Customer
Content appears to be what I was looking for, but water damaged book at the price used left me very disappointed that someone thought it was a fair price at that condition, which was overrated. Again, good book and content so far, poor quality by seller.

4 of 4 people found the following review helpful.
Prof Louis van der Merwe uses coaching as leadership development
By L. Van Der Merwe
This text is both practical and systemic in its approach. It has sound foundations and theory underpinning it. Mary Beth O'Neill has integrated the learning from the groundbreaking Leadership Institute of Seattle (LIOS) Masters Degree neatly into this coaching approach. More valuable resources available from the LIOS faculty.

5 of 6 people found the following review helpful.
Executive Coaching with Backbone and Heart
By Frances Davis
I found several concepts very helpful, especially the Three Key Factors model for executive coaching and the description of the Client Responsibility Model. Mary Beth O'Neill also shares, with examples, how to help a client identify habitual behavioral patterns that might not be effective and a methodology to recognize those patterns and create new, more effective ones. This book is filled with insightful wisdom...a real gem.

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Executive Coaching with Backbone and Heart: A Systems Approach to Engaging Leaders with Their Challenges, by Mary Beth A. O'Neill PDF

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[G343.Ebook] PDF Download Human Biology: Concepts and Current Issues, 6th Edition, by Michael D. Johnson

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Award-winning teacher Michael D. Johnson catches your interest immediately by connecting basic biology concepts to real-world issues that are relevant to your life. Through a storytelling approach and extensive online support, Human Biology: Concepts and Current Issues, Sixth Edition not only demystifies how the human body works but helps you to become a better consumer of health and science information. Each chapter now opens with Johnson’s popular "Current Issue" essays, and inside each chapter are entries from the author’s own, frequently updated blog. Expanded online resources are now available and conveniently referenced in chapter sections with icons and URLs. The Sixth Edition also offers you stronger self-assessment tools, with new and expanded critical-thinking questions throughout each chapter and in the end-of-chapter reviews.

• Sales Rank: #95169 in Books
• Published on: 2011-01-13
• Original language: English
• Number of items: 1
• Dimensions: 10.80" h x .90" w x 8.90" l, 2.75 pounds
• Binding: Paperback
• 624 pages

About the Author
Dr. Michael D. Johnson earned his B.S. degree in Zoology from Washington State University and then moved East to earn a Ph.D. in physiology from The University of Michigan. After completing a Postdoctoral Research Fellowship at Harvard Medical School he joined the faculty of West Virginia University, where he remained for most of his career.

In 2008 Dr. Johnson moved to Qatar, on the Arabian Peninsula, to take the position of Associate Dean for Premedical Education at Weill Cornell Medical College in Qatar. In his new position he directs the premedical education of students from more than 30 countries.

Dr. Johnson received several teaching awards during his career, including the West Virginia University Foundation Outstanding Teacher award and the Distinguished Teacher Award of the School of Medicine. He is a member of the American Physiological Society, the Human Anatomy and Physiology Society, the National Association of Biology Teachers, and the American Association for the Advancement of Science.

Most helpful customer reviews

7 of 7 people found the following review helpful.
thoughts about Human Biology: Concepts and Current Issues
By Shelby L. Masters
This is a great book. It gives a perfect amount of information, not too much, but not too little. I love the pictures and the diagrams. I have the newest edition, 3rd. It's only about 5 pages more than the 2nd edition, so if you need to save money, you won't be missing out on much if you get the 2nd edition.

5 of 5 people found the following review helpful.
Human Biology
By Mark
I'm 36 and going back to school for a degree to start a second career and I can understand this book easily. It is absolutely insane that college bookstores would charge $132 for this book new. Good material for class, well organized, easy to follow and practical exercises. Price gouging college kids getting an education just burns me to the core. So glad I got a great price for this on Amazon.

4 of 4 people found the following review helpful.
One of the better bio texts out there...
By Michael J Harris
This text is very comprehensive and goes far, far beyond what I expected a introductory human bio text to delve into. There is a free companion site for the text, as well, which is very helpful. I took biology courses several years ago in college, but I've found this book to be more well-organized than other biology texts I've encountered.

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[H265.Ebook] PDF Download Contemporary Nursing Knowledge: Analysis and Evaluation of Nursing Models and Theories, by Jacqueline Fawcett PhD FAAN

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2005 AJN Book of the Year Award Winner

What do nurses do? What is nursing? How do you define it? This updated text provides conceptual models and theories to use as guidelines in answering those burning questions for future nurse educators, nurse researchers, nurse administrators, and/or practicing nurses. Included in the text is the most current bibliography of published literature on conceptual models and theories — with yearly updates available on the web.

• Sales Rank: #857098 in Books
• Brand: Brand: F.A. Davis Company
• Published on: 2004-10-25
• Original language: English
• Number of items: 1
• Dimensions: 10.25" h x 1.50" w x 8.25" l, 3.33 pounds
• Binding: Hardcover
• 623 pages

Features

• Used Book in Good Condition

Most helpful customer reviews

16 of 16 people found the following review helpful.
The most comprehensive textbook for the study of theory.
By DDR
Unfortunately I cannot change my star rating if I could it would be a 4. My initial review was done at the beginning of my Nursing Theory class in my MSN program when I should have waited.

Of all the nursing theory books available for purchase on Amazon this is the best textbook to have whether it is a requirement for a class or you just need something to supplement your current course materials. This is the one textbook I definitely plan to keep updated as new editions are published because when it comes to nursing theory this book has it all without alot of fluff.

At the beginning of each chapter the author provides a list of key terms and concepts. Sometimes you can find this information within the chapter however the author is not consistent with this throughout the textbook.

The only drawback to this book is that it does not include a glossary that defines some of the terms and concepts used throughout the textbook.

A glossary with definitions of terms and or concepts would be extremely helpful for a beginning graduate student who has been out of school for more than 3-5 years.

Another plus is that this is a hardback book with a reasonable price. Probably 98% of the books I look at on Amazon are paperback and with as much as textbooks cost whether it is on Amazon or the college bookstore I personally like hardcover books because they last longer.

0 of 0 people found the following review helpful.
excellent customer service
By jokerview
THe book arrived earlier than estimated and in perfect condition and even included the CD rom. The book looked brand new, as if I purchased it new from the store. Excellent customer service.

0 of 0 people found the following review helpful.
Timely receipt of quality product
By Danny D Romeo
I received the required textbook for my grad course within days of ordering it from this vender.

~ Cari R

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In The E-business (R)evolution, Second Edition, Daniel Amor has thoroughly updated the world's #1 e-Business briefing, showing how to profit from the lessons of the dot-com crash, and offering fresh insight into every facet of e-Business technology and operations. From B2B to B2C, CRM to pervasive computing, Amor presents real business cases, practical strategies, and expert implementation guidance: your complete blueprint for e-Business profit.

• Sales Rank: #3550612 in Books
• Color: White
• Published on: 2001-12-24
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x 1.90" w x 6.90" l, 2.84 pounds
• Binding: Paperback
• 912 pages

From the Back Cover

The worldwide e-business bestseller...updated for the next phase of the revolution!

From strategy to tactics, technology to operations, The E-business (R)evolution is the world's #1 e-Business briefing for every executive, entrepreneur, and planner. Now, Daniel Amor has thoroughly updated this global best-seller, reflecting the seismic changes in the e-Business marketplace and showing how to profit from the lessons of the dot-com crash. Amor offers fresh insights into every facet of doing business on the Web—B2B, B2C, and beyond. Through real-world examples and business cases, you'll learn how to:

• Strengthen the business foundations underlying your e-Business initiative
• Tie technology to your enterprise goals
• Architect tomorrow's robust, scalable e-Business infrastructures
• Integrate Web-based applications, client software, middleware, and back-end systems
• Leverage new CRM/eCRM, content management, and knowledge management technologies
• Anticipate and plan for the impact of pervasive computing, open source, and other key trends

Daniel Amor's The E-business (R)evolution, Second Edition: it's your complete, up-to-the-minute blueprint for delivering on the promise of e-Business—and the profit.

About the Author

DANIEL AMOR, chief technologist, e-commerce for Hewlett-Packard in Germany, is also author of Internet Future Strategies: How Pervasive Computing Services Will Change the World. He is currently involved in several enterprise-class e-business projects for Hewlett-Packard throughout Europe and the Middle East.

Excerpt. © Reprinted by permission. All rights reserved.
INTRODUCTION The New Paradigm

Over the last few years the Internet has evolved from a scientific network into a platform that is enabling a new generation of businesses. The first wave of electronic business was fundamentally the exchange of information. But, with time, more and more types of businesses have become available electronically. Nowadays we can buy goods online, book vacations or have texts translated over the Internet in an instant. Home banking, for example, is one application that is already provided by most banks around the world. Looking up an ac-count balance, transferring money and performing other transactions are done every day by millions of people. Public administration has discovered the Internet as a means to talk to the general public at election times. And it will not be long before we see general elections decided on the Internet.

The reason I have called this book The E-business (R)evolution is twofold. Technology has revolutionized the way we can do business, but business itself is only slowly adapting to the new possibilities. The New Economy needs a new paradigm, but the process of conversion will take some time to complete. The necessary technology is ready and waiting. The e-business in the title is not the same as IBM uses it; it is much more, as you will discover by reading this book. There is a reason why the "B" in e-business is not written in capital letters, as in IBM's case.

The Internet is changing the concept of programming applications. We are moving toward pervasive computing and electronic services. Jini technology is one of the first implementations of what one could call "one world, one com-puter." Jini allows every device to talk to every other device in a common language (a device in this case can be anything with a silicon chip inside it and an Internet connection). Other companies have started to develop similar paradigms, technologies and visions, such as IBM's T Spaces technology and Hewlett-Packard's E-Services strategy.

You have probably already heard of the empty refrigerator that sends an e-mail to the grocery with a request for fresh milk to be delivered to the doorstep before breakfast in the morning. Prototypes have already been built. A bar-code reader is able to detect which products are put into the fridge and taken out afterward. For many people, this may not be a necessity. The grocery store is more than just a place where people can buy food. It is a social place where people meet, which cannot be simply replaced by two chips. But for those who do not have the time to do the shopping, or are not able to walk to the store, this may become a valuable option.

New technologies are emerging slowly. In Helsinki, for example, it is already possible to pay for a soft drink with a cellular phone. Instead of inserting coins into the vending machine it is possible to call the machine with a cell phone, using a special number that in turn releases a can of soda. In Europe more people have cellular phones than computers, therefore the crossover of communication technology and information technology is on the verge of happening. Through cell-broadcast people with GSM cellular phones are able to receive news flashes, which can keep them up-to-date on the latest political and financial developments. The future of computing lies in devices-not stand-alone personal computers.

Other applications may be more useful to all of us, but the Internet is generally not designed to be a mass medium such as television or radio. The Internet is an infrastructure for many mass and niche markets. Two applications, which may be suitable for many car owners, are the following:

Cost Saving—Imagine your car sending a request to all gas stations within ten miles to find out which one is the cheapest. The navigational system of the car will then direct the driver to that gas station.

Life Saving—After an accident the car is able to detect how severe the crash was and will call an ambulance and the police, if appropriate.

Pervasive Computing

Pervasive computing is therefore the next logical step in the evolution of computers. The Internet has enabled the connection of computers and allowed them to exchange information. Connecting all types of devices will create a network that is thousands of times larger than the current Internet, offering more than a simple exchange of information. It will enable businesses to offer services, which can be as basic as, "print something onto the nearest printer" or as complex as, "create a short document on the financial situation within the company."

In such an interconnected world everything becomes part of one huge system. This may sound like the evil Borgs in the Star Trek saga, who say: "You will be assimilated." The Borgs are a civilization that work and live in a collective; they have only one mind. Without the other members of the collective they are lost. Their mission is to assimilate all other cultures and to incorporate all other technologies into their own. They believe that resistance to change is futile.

Hopefully the introduction of new technologies will not be based on pressure, but on agreements, understanding and cooperation. It would be very worrisome if this goal were achieved on propriety standards, and it could be totally superfluous if this goal were achieved by wasting useful resources. But it can also mean a leap into the future if this New World is built on open systems, open sources, open standards and open services. It remains to be seen if Jini will succeed, but the general direction is set, and everybody will have to follow it over the next few years in order not to fall behind.

Pervasive computing is only just getting off the ground, but getting to know all about it will give you the edge over your competitors when it comes to implementing it. But before getting into pervasive computing, one should think about one's business idea. In order to be successful on the Internet it is necessary to get that right first, otherwise the best IT infrastructure will not be of any help.

Business on the Net Today

If you look at the current situation, you can divide the Internet presence of enterprises into six phases:

_

Phase 1: "Hello, I'm online, too"—In this phase, the company has set up a Web page. However, no real structure is provided. There is no search engine, there is only some of the product information, and there is no link to the current stock price and no way to communicate with people within the company.

_

Phase 2: "Structured Web site"—The Web site now has a decent structure; you can use a search engine to search for keywords, see all the company information, and exchange messages within the company.

_

Phase 3: "Trying e-commerce"—The company is trying to sell information, goods, etc., online, but the system is not connected to the real databases on the company intranet. It is slow, costs a lot of money and is not really secure. There is no way to hook up your company's back-end system to the back-end of another company.

_

Phase 4: "Doing e-business"—Your Web site has a direct link into the legacy systems of your intranet, allows retrieval of information from internal databases, and uses secure protocols to transmit data between your company and the customer or another business. You are able to save costs and start making a profit from your online business.

_

Phase 5: "Pervasive e-business"—Using any device that contains a chip (cellular phone, car, etc.) people are able to connect to your data and transmit or receive the desired information to do e-business.

_

Phase 6: "One world, one computer"—All chip-based devices are interconnected and create one huge information resource. The devices are able to interchange any type of information on an object-oriented level. Applications are transparent to these devices. Users won't know where the answerto theirproblemscamefrom.

Most companies nowadays are somewhere near or between phase 2 and phase 3. Most of them are moving toward phase 4. One important part of this book is to show what will happen after phase 4. Pervasive computing is the most likely thing to happen. This book will show what such a world could look like and what the alternatives are. It tries to identify the standards and the owners, and tries to find out what the Internet will be like in five years time.

Who Should Read This Book

This book is intended for the electronic entrepreneur who is either thinking about setting up an e-business or has already set one up. It provides you with a checklist of all the important items in the e-business arena. You can check immediately how much of your business is ready to go online. After having read this book you will be able to build up your own e-business or enhance it dramatically to make it not only yet another Web page, but also a real financial stronghold for your company.

This book is the basis for your e-business decisions. The information given in this book is not technological hype that will evaporate next year; it will be the basis for your e-business over the next few years. The book covers all the topics required for a complete and secure e-business solution. It goes into great depth in each topic, so that you will be competent enough to decide which of the solutions described fits your needs best.

The major question for all technologies in this book is: "Why should I use it?" There are enough books on how to use a technology and many people know how to do it, but many people forget to ask why. Sometimes it makes sense to avoid new technologies, as it may only add extra overhead to the work that needs to be done. So, whenever people come up to you and explain a new technology, do not ask how it can be done, but why it should be done.

This book contains many examples and links to Web pages. As the Internet is changing every day, it cannot be guaranteed that every link will be available at the time of reading. As a convenience to the readers, a Web site has been set up that contains a list of all examples used in the book. The list on the Web site will be updated at regular intervals. In addition, the Web site will contain links to other e-business sites and more information on the topics in the book.

How This Book Is Organized

The book is divided into four parts. The first part is the foundation for online activities. It introduces the reader to the basic concepts of the Internet and how to do business via the Internet. It takes both technology and business into consideration, and does not forget to talk about the legal aspects of doing business via the Internet. Finally, it explains how marketing on the Web should be done in order to be successful. Without marketing, your online business will lack the visibility it requires to succeed.

The second part talks about how e-business applications are used for Internet-, intranet- or extranet-based applications. It looks at the questions from all perspectives: client software, middleware, and back-end systems. Its focus is on search engines, portals, shopping and ORM sites. Customer relationship management, content management and knowledge management are such important parts of an e-business solution that I created an extra chapter for these topics. Last but not least, one chapter is dedicated to communication possibilities via the Internet. Using this information you are prepared to go online and discover other businesses, what they offer and how they did it.

The third part explains the technologies that are below your applications. This is done from the technical and business points of view, to show you the business cases that are viable right now. Each chapter contains a set of business cases that are evaluated, and it is explained how Internet technologies help to resolve issues with the business cases and how to extend one's business through new technology.

The fourth part is an outlook into the future of electronic business, and gets into more detail on how software and hardware will be developed in the future. The Open Source model is explained, as well as how pervasive computing has been implemented. The last chapter of the book explores future possibilities. Appendix A offers a glossary of e-business terms used throughout the book. In case you do not understand a certain term, look here. Appendix B describes how a business can be moved to the Internet, and what is required to do so. It not only lists the ideas, and the required hardware and software, but also goes into detail regarding costs and the benefits. Appendix C is a short list of my favorite Web sites, ordered by subject areas. Appendix D enters the world of localization and internationalization of Web sites and Appendix E offers some insight on the death of dot.coms.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Excellent book
By Mario Alberto Luna Pavo
If you need to know the history about the dot com and all the items abou it you need to read this book. :)

12 of 12 people found the following review helpful.
Internet Handbook for Business and Technology People
By Gülay Kilic
The book of Daniel Amor is one of the best books on e-business, e-commerce, e-services and all other e-s on the market. It is not only very complete, but information is presented in a very structured way, making it easy to read through the book very fast and efficiently and making it possible to skip parts, which may be of interest at a later stage. The book is written in a way that a layman is able to get up to speed without explaining trivial topics. More advanced readers will profit from the in-depth explanations, by placing a particular business case or technology into the overall solution. Internet business seems easy but has many caveats, which are explained in this book and solutions are presented to overcome these problems.

9 of 9 people found the following review helpful.
Good book to understand the e-business technologies
By A Customer
Most reviews dealing with this book relate on 2 points: - how great it is - how poorly edited it is The book web site " [...] has similar reviews. I would like to propose another view : This book is very good but adress only a specific public : - non technical people willing to understand e-biz related technologies and architecture - IT people willing to get a general survey on e-biz with a strong emphasis on technology
Obviously, the book is the best documented survey on the technical side of e-biz, it covers all its component and after reading it you'll understand why is JAVA so hot and XML so promising and how it works
On the other side, you will not be more knowledgeable about any business models or how you build you build your site to anticipate for performance deterioration. The "hello i'm on hte web to e-biz" framework is so obvious (by now, may be not the writing of the book) that it is not even relevant, also, the chapter on marketing is very limited.
The next edition of the book should focus on its strenghts : presenting web technologies, applications and products.
If you need a strong introduction to e-biz with technical emphasis, buy the book, other wise, go to more business oriented reading or concrete (how to) technical book)

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Agricultural Process Engineering by Silas Henderson

• Sales Rank: #4238845 in Books
• Published on: 1976-11-30
• Original language: English
• Number of items: 1
• Dimensions: .0" h x .0" w x .0" l, .0 pounds
• Binding: Hardcover
• 442 pages

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